MARKOVIĆ, S.; RASPOR JANKOVIĆ, S.; ZUBOVIĆ, V. The Impacts of Robots and Artificial Intelligence on Service Quality in the Hotel Industry. Balkans Journal of Emerging Trends in Social Sciences, Belgrade, Serbia, v. 3, n. 2, p. 163–170, 2020. DOI: 10.31410/Balkans.JETSS.2020.3.2.163-170. Disponível em: https://balkans-jetss.org/index.php/index_bjetss/article/view/57. Acesso em: 27 apr. 2025.